Frequently Asked Questions

Account

Buying & Selling

Charges & Refunds

Shipping & Billing

What is a Razz?

A Razz is a listing of a product that can be purchased via Buy It Now or Crowd Purchase.

How do I participate in a Razz?

Create an account with Razzall, load funds using any major credit card to your Razzall wallet, purchase as many or as few Razz spots as you would like.

How is the crowd purchaser determined?

Razzall uses Random.org to determine the selected purchaser. Random.org is an industry leader in randomization using a unique methodology of number generation.

Do you have any walk-through videos?

We have lots! Check out our YouTube page for how-to videos. Still need help? Ask our support team via the form below.

Can I list anything on Razzall?

You can list almost anything on Razzall as long as it does not violate our terms and conditions. You can read the terms and conditions of using Razzall by clicking here.

How long does a listing last?

Currently Razz listing have a 30 day expiry. If you feel you need to extend this please contact our support team and they will be glad to help.

I was the selected purchaser in a Razz what’s next?

Congratulations! The seller will be notified and will provide you with a tracking number for your item.

Where do I see items that I have bought?

Log into your account and navigate to the “My Razzes” tab, you will see items that you have purchased.

How do I request a refund for a spot that I purchased?

Kindly fill out a support ticket with the form below and a support team representative will contact you.

What currency am I charged in when loading and unloading my Razzall wallet?

All transactions on Razzall are transacted in USD.

How long does it take to recieve my withdrawn funds?

Wire withrdawls generally take 4-5 business days to appear in your account, cheques sent via mail can take up to 10 business days.

How do I ship an item I have sold?

Please ensure that you ship any sold items with an insured and trackable carrier.

Are there any carriers that Razzall does not accept?

Razzall only accepts carriers that provide a tracking number.

How will the charge appear on my credit card statement?

When using your credit card to load your wallet you will see the statement charge as: SQ *RAZZALL INC.

Reach out with any questions you have

Contact Email

support@razzall.com

Our team will get back to you within 72 hours.